Working with my vendors, we designed and built this scalable, clean support experience on the Zendesk platform, embedding the knowledge base and video content I built independently. (Click for support site and video content examples below)

Strategy, tools, and content development for Nextbit, a really cool Android startup with a unique and beautifully designed phone. (Click for support site and video content examples below)

Software/services/consumer electronics startup. I built support systems, including tools, content, call center training/calibration, processes, and support/marketing videos. Worked to transition all of the support systems work over to Seagate after acquisition. (Click for support site and video content examples below)

I designed & produced all the support & video content, training, tools, and CE dev for Sling's end users, OEM partners, internal teams, and contact centers worldwide. Awarded Echostar’s 2012 Distinguished Performance Award. (Click for support site and video content examples below)